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Orders & Returns
A If you can’t find the answer to your questions on our FAQ page, please contact us by email at customerservice@enchantails.com. A staff member at Enchantails will reply to you as quickly as possible. In the meantime, you can visit us on Facebook, Twitter, Pinterest, and Instagram.

The Enchantails slumber bags measure 26” wide x 83” long and are 5.5 pounds. They are designed for kids ages 4-16 years old and up to 5' tall. Our premium quality mermaid sleeping bags are very durable, lightweight, and machine washable - and they come with a tote bag for easy travel to slumber parties and play dates!

A Our beautiful mermaid tail slumber bags are very light, just 5.5 pounds. Your sleeping bag, plush pillow, and storybook can all fit inside the tote bag, which is 27.5" wide and 23" long with a 9" handle. Carry your mermaid fantasy with you to slumber parties, sleepovers, and play dates.
A Enchantails slumber bags are designed for children who are at least 4 years old. Our mermaid adventure books are written at a 4th grade to 5th grade reading level and are perfect for sharing family story time together and teaching about the ocean.
A Enchantails mermaid tail sleeping bags come in three different colors: Arctic Blue (Lucienne Bag), Electric Purple (Tasi Bag), and Sun-Kissed Orange (Kelani Bag). Each slumber bag includes a shiny plush pillow and tote bag in matching colors, plus mermaid wall decals and a storybook.
A Yes. There will be 12 sleeping bags in total, representing the 12 magical realms of Oceana. We anticipate releasing the next three realms in the near future. The next releases will follow in 6-month intervals until all 12 realms are available.
A All of our products have undergone strict quality testing and are guaranteed to arrive to you in top condition. Any items found to be damaged or defective can be returned within 30 days of receipt for evaluation and replacement. Kindly refer to our Return Policy for explicit details.
A Enchantails mermaid sleeping bags are not intended for outdoor use. Sunlight, water, and heat may fade, stain, and otherwise discolor the materials. our slumber bags are not water-resistant nor waterproof and are not intended to be used in or around water. Enchantails do not have an outdoor temperature fill rating and are not intended for outdoor camping.
A Enchantails sleeping bags are primarily made of polyester and nylon; the tail fabric varies depending on the type of bag purchased. Our slumber bags are lead-free, BPA-free, phthalate-free, and conform to U.S. flammability test requirements for sleeping bags as set forth in CPAI-75.
A Enchantails slumber bags are easy to clean! They are machine washable with mild detergent in cold water on a gentle cycle and should be line-dried. Our mermaid tail sleeping bags may also be spot-cleaned as needed with water and mild soap.
A Enchantails colorful decorator pillows measure 16” wide x 12” high and weigh 0.55 lbs. Each pillow features gorgeous, shiny gold print, including the Enchantails royal symbol on one side and each of the 12 Royal Mermaids' names and realms on the other. 
A You can wash the case on the Enchantails plush pillow, which is machine washable with mild detergent in cold water on gentle cycle. Simply unzip the case from the pillow, toss the case in your washer, and line-dry when clean. The interior pillow itself may be spot-cleaned with water and mild soap.
A We recommend that you store your mermaid slumber bag in a cool, dry, indoor location inside the large tote bag that came with your bundle. Alternatively, you may store it in the original clear vinyl bag in which you received the sleeping bag set.
A It's easiest to fit the Enchantails slumber bag into the tote when it is folded into thirds. Start at the head, folding the shell pillow over the heart-shaped top. Next, fold the bag again towards the bottom, but stop at the base of the tail. Finally, flip the tail back over the folded top section. Now you can easily slide it into the tote bag for storage and transportation.
A Yes. Each Enchantails mermaid sleeping bag bundle purchase includes a tote bag in matching colors. Your sleeping bag set also comes with a decorator pillow with shiny gold print, a page of mermaid stickers/wall decals, and an adventure storybook about a Royal Mermaid.
A Yes. Each Enchantails sleeping bag comes with an easy carry tote that matches its realm colors and Royal Mermaid. Matching mermaid bundles also include a beautiful decorator pillow with gold print, an adventure storybook, and a page of mermaid stickers/wall decals.
A The dimensions of the Enchantails easy carry tote are 27.5” wide x 23” high with 9” handle - plenty of space to carry your mermaid sleeping bag and pillow to slumber parties, sleepovers, and play dates. Each vibrant tote matches the colors of its mermaid bag.
A Yes, the easy carry tote is machine washable with mild detergent in cold water on gentle cycle. It should be line-dried. Your tote bag may also be spot-cleaned as needed with water and mild soap. Enchantails sleeping bags and plush pillowcases are also machine-washable.
A Yes. Each Enchantails sleeping bag set purchase includes the Book 1 in the series about the bag’s Royal Mermaid and her magical realm. Books are 5"x7" paperbacks with colorful covers and approximately 88-100 black and white pages with illustrations.
A Yes. Each Enchantails mermaid sleeping bag bundle purchase includes coordinating wall decals/stickers that feature the magical realm of the Royal Mermaid and her Sea Buddy, an endangered animal. Our colorful wall decal sheets are 8"x10" and include about 7-8 stickers each.
A You can buy Enchantails sleeping bag sets and adventure storybooks via our online store. You can also find Enchantails at select Macy's department stores, Bed Bath & Beyond stores, and Toys-R-Us. For more information, please contact us by email at customerservice@enchantails.com.
A Enchantails sleeping bag sets cannot be exchanged, but they can be returned and a new set can be ordered. Kindly refer to our Return Policy for explicit details. Yes. Do you still have questions? Please contact us by email at customerservice@enchantails.com.
A Yes you can! Enchantails adventure storybooks are available to purchase separately on our website. Click HERE to dive into the magical realms of Oceana with additional mermaid adventures available in our online store: Kelani's Secret Island, Tasi and the Danger of the Deep, and Lucienne and the Leopard Boy.
A It can range anywhere from 1-8 weeks for fresh stock to arrive in our online store. Sign up for Enchantails mailing list to stay informed about new releases and updates on availability. You can join our email list in the green box on the bottom of the page.
A Yes. We will accept returns within 30 days of purchase. Kindly refer to our Return Policy for explicit details. Do you have specific questions? Please contact us by email at customerservice@enchantails.com for additional information about Enchantails mermaid sleeping bags and sets.
A Yes. We have a variety of shipping options which will be available to choose from during the purchase process, including quicker "rush" options for last-minute gifts. Simply add a sleeping bag set or book(s) to your shopping cart and proceed with the purchase to see your shipping options.
A Enchantails shipments typically arrive within 5-8 business days following your online order. Different shipping options are available during the purchase process, including faster shipping speeds. Questions? Please contact us at customerservice@enchantails.com for more information.
A Your credit or debit card will be charged at the time that you order your Enchantails  product(s). Shipments usually will arrive 5-8 business days after the initial purchase was made. Returns are accepted up to 30 days after the initial purchase.
A Yes, you can. Please refer to our Return/Refund Policy for more information about canceling or returning your Enchantails order. Do you still have questions about our purchase policy? Please contact us by email at customerservice@enchantails.com for additional information.
A We will send you an email confirmation with a shipping tracking number just as soon as your Enchantails order has been shipped - so check your inbox! If you have questions at any time, please feel free to reach out and contact us via email at customerservice@enchantails.com.
A Enchantails accepts all major credit and debit cards, as well as PayPal for purchasing our mermaid sleeping bag bundles and storybooks. All of our prices are in U.S. dollars. Your credit or debit card will be charged when you make the purchase.

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