Browse our Enchantails FAQs
What is the best way to contact Enchantails?
If you can’t find the answer to your questions on our FAQ page, please contact us by email at firstname.lastname@example.org. A staff member at Enchantails will reply to you as quickly as possible. In the meantime, you can visit us on Facebook, Twitter, Pinterest, and Instagram.
What size are the bags?
The Enchantails slumber bags measure 26” wide x 83” long and are 5.5 pounds. They are designed for kids ages 4-16 years old and up to 5' tall. Our premium quality mermaid sleeping bags are very durable, lightweight, and machine washable - and they come with a tote bag for easy travel to slumber parties and play dates!
What is the weight of the slumber bag in the easy carry tote?
Our beautiful mermaid tail slumber bags are very light, just 5.5 pounds. Your sleeping bag, plush pillow, and storybook can all fit inside the tote bag, which is 27.5" wide and 23" long with a 9" handle. Carry your mermaid fantasy with you to slumber parties, sleepovers, and play dates.
What age should a child be before using the bag?
Enchantails slumber bags are designed for children who are at least 4 years old. Our mermaid adventure books are written at a 4th grade to 5th grade reading level and are perfect for sharing family story time together and teaching about the ocean.
What are all the colors of the bags?
Enchantails mermaid tail sleeping bags come in three different colors: Arctic Blue (Lucienne Bag), Electric Purple (Tasi Bag), and Sun-Kissed Orange (Kelani Bag). Each slumber bag includes a shiny plush pillow and tote bag in matching colors, plus mermaid wall decals and a storybook. Where are all the places I can buy the bags?
What is the best way to store my slumber bag?
We recommend that you store your mermaid slumber bag in a cool, dry, indoor location inside the large tote bag that came with your bundle. Alternatively, you may store it in the original clear vinyl bag in which you received the sleeping bag set.
Can I wash my Enchantails decorator pillow?
You can wash the case on the Enchantails plush pillow, which is machine washable with mild detergent in cold water on gentle cycle. Simply unzip the case from the pillow, toss the case in your washer, and line-dry when clean. The interior pillow itself may be spot-cleaned with water and mild soap.
How do I put the slumber bag back into its carry bag? Is there a specific way to fold it?
It's easiest to fit the Enchantails slumber bag into the tote when it is folded into thirds. Start at the head, folding the shell pillow over the heart-shaped top. Next, fold the bag again towards the bottom, but stop at the base of the tail. Finally, flip the tail back over the folded top section. Now you can easily slide it into the tote bag for storage and transportation.
Does each slumber bag come with a carrier bag?
Yes. Each Enchantails mermaid sleeping bag bundle purchase includes a tote bag in matching colors. Your sleeping bag set also comes with a decorator pillow with shiny gold print, a page of mermaid stickers/wall decals, and an adventure storybook about a Royal Mermaid.
Can I wash my Enchantails decorator pillow?
Yes, the easy carry tote is machine washable with mild detergent in cold water on gentle cycle. It should be line-dried. Your tote bag may also be spot-cleaned as needed with water and mild soap. Enchantails sleeping bags and plush pillowcases are also machine-washable.
Does each slumber bag come with an Enchantails chapter book?
Yes. Each Enchantails sleeping bag set purchase includes the Book 1 in the series about the bag’s Royal Mermaid and her magical realm. Books are 5"x7" paperbacks with colorful covers and approximately 88-100 black and white pages with illustrations.
Does each slumber bag come with wall decals?
Yes. Each Enchantails mermaid sleeping bag bundle purchase includes coordinating wall decals/stickers that feature the magical realm of the Royal Mermaid and her Sea Buddy, an endangered animal. Our colorful wall decal sheets are 8"x10" and include about 7-8 stickers each.
ORDERS & RETURNS
Can slumber bag sets be exchanged?
Enchantails sleeping bag sets cannot be exchanged, but they can be returned and a new set can be ordered. Kindly refer to our Return Policy for explicit details. Yes. Do you still have questions? Please contact us by email at email@example.com.